Refund policy

Returns & Refund Policy

30-Day Return Window

AiimEV offers a 30-day return policy from the date your order is delivered. You must contact us within 30 days of receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in original condition
  • Be in its original packaging
  • Include all accessories, manuals, and components
  • Show no signs of assembly, riding, or wear
  • Include proof of purchase

Because many products ship directly from brand-authorized or manufacturer warehouses, return instructions may vary by brand. All returns must be authorized by AiimEV before shipping. Unauthorized returns will not be accepted.

To request a return, please email:
sales@aiimev.com

Shipping Policy (Rideables)

All rideables ship free within the continental United States.

While outbound shipping is free, customers are responsible for return shipping costs unless:

  • The item arrives damaged
  • The item is defective
  • The wrong product was shipped

Due to the size and weight of electric scooters and e-bikes, return freight may require scheduled pickup and may incur higher carrier fees.

Original outbound shipping costs (covered by AiimEV) are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours with:

  • Your order number
  • Photos of the product
  • Photos of packaging
  • A brief description of the issue

We will coordinate with the warehouse or manufacturer to resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

  • Assembled or used rideables

  • Products showing signs of riding or wear

  • Clearance or final sale items

  • Special order items

  • Gift cards

  • Hazardous materials

For safety reasons, rideables that have been activated, ridden, or modified cannot be returned.

Exchanges

We do not process direct exchanges. If you would like a different model, please submit a return request (if eligible) and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing typically occurs within 10 business days
  • Financial institutions may require additional time to post funds

If more than 15 business days have passed since approval, please contact sales@aiimev.com.